Contact Us
SoleSeason is a sneaker store for people who care about what is on their feet. We stock Nike, Air Jordan and Adidas at discount prices, from retro silhouettes to pairs you can wear every day. If you have a question about an order, a size, or a pair you spotted on the site, reach out. We answer through WhatsApp and the contact form below.
How to Reach Us
Support runs through two channels: WhatsApp for quick questions and the contact form for anything longer. Either way, a real person reads your message. If you are asking about an order, include your order number so we can pull it up and answer faster.
What We Can Help With
- Questions about sizing, fit and how a specific pair tends to run
- Order status and tracking information
- Returns and exchanges within 30 days of delivery
- Product details for retro releases and everyday pairs
- Anything about checkout and payment
Shipping and Tracking
Shipping takes 7-15 business days. Every order ships with a tracking number, so you can follow your pair from our side to your door. Orders over $50 ship free. Checkout is secure, and your details stay protected from cart to confirmation.
Returns
Changed your mind or the fit is off? Returns are accepted within 30 days of delivery. Message us and we will walk you through the process step by step.
Before You Write
A few details help us answer on the first reply:
- Your order number, if you have one
- The style name or a link to the pair you are asking about
- Your usual size and any fit notes
- Your country, so we can speak to delivery timelines accurately
Sneaker culture moves quickly, and we like to keep up. Whether you are chasing a retro release or restocking a pair you wear all week, tell us what you are after and we will help you find it. Send a message through WhatsApp or the contact form and we will get back to you.