Privacy Policy
SoleSeason respects your privacy. This policy explains what information we collect when you browse our sneaker catalog or place an order, and how that information is used.
Information we collect
- Order details: your name, shipping address, email address and phone number, so we can send your sneakers and keep you updated.
- Payment information: handled through our secure checkout. We do not store full card details on our systems.
- Support messages: anything you send us by WhatsApp or the contact form.
- Usage data: basic information about how visitors use the site, such as pages viewed, used to improve the browsing experience.
How we use your information
Your details are used to process orders, arrange delivery, answer questions, handle returns within 30 days of delivery, and send order updates. Orders ship with a tracking number, and shipping takes 7-15 business days. Free shipping applies to orders over $50. If you contact us on WhatsApp or through the contact form, we use your message only to help with your request.
Sharing
We share information only where it is needed to run your order, for example with payment providers and delivery partners that carry your shoes to you. We do not sell your personal information.
Cookies
Cookies help the site remember your cart and understand which pages are useful to visitors. You can block cookies in your browser settings, though some parts of checkout may not work as smoothly if you do.
Your choices
You can ask to see, correct or delete the personal information we hold about you by reaching out through WhatsApp or the contact form. We keep order records only as long as needed for support and legal requirements.
Security
Checkout runs over a secure connection. No online system is completely risk-free, but we take reasonable steps to protect the information you share with us.
Changes
If this policy changes, the updated version will appear on this page. Questions about your data are welcome any time by WhatsApp or the contact form.