Return Policy
Every pair from SoleSeason is checked before it leaves us, and every order ships with a tracking number. If a pair isn't right for you, our return policy keeps things simple. Here is how it works.
The 30-Day Window
You can return your shoes within 30 days of delivery. The clock starts on the day your order arrives, so there is no rush between unboxing and deciding.
Condition of the Shoes
- Wear-test pairs indoors only. Once sneakers are worn outside on pavement, they cannot be returned.
- Keep the original box and packaging intact. The box is part of the product, and a crushed or taped box can affect eligibility.
- Include any extra laces or inserts that came with the pair.
- Do not send back shoes that have been cleaned with chemicals or altered in any way.
How to Start a Return
Contact our support team by WhatsApp or through the contact form. Tell us your order number and which pair you are returning. We will reply with the return steps and the address to send the shoes to. Please wait for our confirmation before shipping anything back.
Return Shipping
Return shipping costs are covered by the customer unless the pair arrived incorrect or faulty. We recommend a tracked service, since we cannot process a refund for shoes that never reach us. Shipping to you takes 7-15 business days, and returns travel at a similar pace.
Refunds
Once the returned pair arrives and passes inspection, we issue the refund to your original payment method. Your bank may take a few business days to show the credit. Refunds cover the price you paid for the shoes.
Exchanges
Need a different size in the same model? Mention it when you contact us. Exchanges depend on what is in stock, and we will confirm availability before you ship the original pair back.
Before You Order
- Check the size chart on the product page if you are between sizes.
- Orders over $50 ship free.
- Checkout is secure, so your payment details stay protected.
Questions about a retro release or an everyday pair before you buy? Message us on WhatsApp or use the contact form, and we will help you sort it out.